Privacy policy
Written to be true, not to sound good. Last reviewed: 13 August 2026.
Who processes your data
Viralith LLC, responsible for the AbyNova product.
Cookies and third parties on this page
This site is published on the Bitrix24 platform. Bitrix24 injects its own JavaScript and its own cookies (prefixed BX) into the pages it serves, and that is outside our control. We state this explicitly because a policy claiming "this site uses no cookies or third-party services" would be false.
We load no analytics of our own, no advertising pixels, and no fonts or resources from other domains: everything of ours is served from our own infrastructure.
Data the product processes
When you subscribe to AbyNova, the bot processes your end customers' conversations inside your Bitrix24 portal. That data is yours and lives in your portal. We store: your account and subscription data, usage counters, and an audit log of administrative actions. Your portal credentials are stored encrypted and in a separate store from billing.
WhatsApp, Instagram and Messenger (Meta platform)
When you connect your WhatsApp Business, Instagram or Facebook account to AbyNova (directly or through the Novaru assistant), Meta gives us access, with your authorization, to: the identifiers of your WhatsApp Business account and phone numbers, your customers' public profile name, their phone number or Instagram or Messenger identifier, the content of the messages they exchange with your business (text, audio, images and documents) and your account's message templates. We also store the access token Meta issues to operate your account.
We use this data solely to provide the service to you: receiving and replying to messages on your behalf, scheduling, showing the inbox to your team and sending the templates you approve. We do not sell it, we do not use it for advertising, we do not use it to train models and we do not share it with third parties, except for the providers required to operate: Meta, the artificial intelligence provider that generates the reply and the hosting provider. Access tokens are stored encrypted.
WhatsApp messaging charges are billed by Meta directly to your account.
Artificial intelligence
On both plans, conversation messages are sent to a language model provider to generate the reply. What is sent is the conversation text and your business context, not your database. The number of exchanges is capped by design.
How long
Account and billing data are kept while the commercial relationship exists plus the subsequent legal retention period. Usage counters are kept per billing period.
Your rights and how to delete your data
You may request access, correction or deletion of your data by writing to us with the subject "Delete data", stating your business name and the connected number or account. We delete it within 30 days at most and confirm by email; we keep only what the law requires us to retain, such as billing records. Contact email: support@viralithdigital.com
If you are a customer of a business that uses AbyNova, that business is responsible for your data: you can ask it for deletion directly, or write to us and we will forward your request.
You can also disconnect AbyNova at any time from your Meta account (Business settings → Integrations → Connected apps). When you do, the token stops working and we delete the data associated with that account within the same 30-day period.
Territories
AbyNova is not offered in the United States.